Frequently Asked Questions

We always try our best to make your website look the same on every computer and browser. Because of the differences in browsers and operating systems, your website may look slightly different on one system to another.

We strive to ensure all our email templates look the same in each email client it is viewed in. We recommend our clients to use MailChimp or Campaign Monitor to send their email/newsletters. We can help you setup your account on these services or we can do it on your behalf.

A CMS website allows you to update your website through the back-end by logging in as an administrator and updating the site directly through the internet. This is very powerful as anyone can update the website from anywhere with an internet connection.

WordPress is a poweful cost-effective CMS or blogging platform. It allows you to easily manage your website’s content through easy-to-use backend adminstration tool.

A Template is a pre-built design of a webpage or email newsletter.  The template will normally contain stock images, graphics and text content to give you an overall idea of what it looks in full working order.  Every template is usually fully customisable, meaning you have full control over changing all of its images and design yourself.

We use templates in must cases because we feel it speeds up the turnaround of the time it takes to get your website up and running.  Every template we use, we always add our own or the clients desired color schemes.  We add our own or the clients desired images and we design or add your own logo.

We can build you a custom Template if you want.  We tend to build custom Templates on smaller scale sites.  Usually these are for one page up five webpage websites because of the turnaround time.

Yes. With all our CMS websites we build, we will give you 2 hours of admin training to teach you how to use the CMS.

Yes. We can offer you after sales support or your website. If you need updates, changes, alterations or extra content added. Any after sales support are charge at an hourly rate.

Plugins are applications that enhance a WordPress blog’s capabilities. These can be anything from a basic Share Button to a Image Gallery.

SEO or Search Engine Optimisation. Is the process of improving your sites visibilty on search engines, such as Google, Yahoo or Bing.

This all depends on the size of the website and the type of content it as. Most CMS websites using WordPress can be turned around in two to four weeks. Custom built websites can take up to four to six weeks.

Serrant – Web Development can set up your domain name and web hosting for you for a small charge plus any fees using NamesCo.

Yes, absolutely. Your new website will be built on our internal servers. Once your new website is finished, and your happy with it, we will migrate it to your web host to replace your old one.